Getting Smart About Artificial Intelligence

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From Wired:

Last year, Swedbank in Sweden “hired” Nina, a dynamo of a company rep. Nina is adept at interacting with customers on the bank’s website, answering their questions and routing them to the right human representative. She typically engages in some 45,000 conversations a month and successfully answers eight out of 10 inquiries. But aside from her stellar performance, there’s something else notable about Nina: She’s a bot.

https://www.wired.com/brandlab/2017/03/getting-smart-artificial-intelligence/

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